Technical Support

Please select the type of support that you need from one of the options described below:

Reporting a Problem

If you experience a problem or encounter an error message when using the Equinox system, please report it to our Technical Team.

Accessing Data and Documentation

If you need general assistance using the system, please see the help topic Using Equinox. If your support issue is data-specific help, refer to topic Help with Data or consult your local contact.

Requesting Data

If you need a file that is not currently available in Equinox, please consult your local contact. If you do not need access to the file immediately, you can submit a data request to have the file loaded into Equinox.

Data Access

Access to specific files within Equinox is based on the subscribing institution's membership to external data granting agencies (e.g., Data Liberation Initiative, Depository Services Program, etc.). If you have received a Data Access Denied message:

• Your IP address has not been recognized as belonging to an Equinox member institution
• Your institution is not a member or subscriber to the associated data granting agency
• You belong to a member institution but are trying to use Equinox from outside of the institution's IP address range (i.e. Internet service provider)

If you do belong to an Equinox member institution, ensure that you are using your institution's proxy server if you are not on campus. For further assistance, please consult your local contact.